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Herisau | Zürich | Bern | Basel | Genève

Jobs

For a world famous and renowned luxury brand we are looking for an

 

Interim Manager as Sales Associate Luxury Industry (f/m)

 

Responsibilities

Service Delivery

  • Attending and participating in all training events such as sales techniques, sales ceremony or product knowledge trainings.

  • Providing exceptional standards of customer experience, surpassing customer expectations at every opportunity by following all steps of the brand´s Sales Ceremony.

  • Demonstrating and reflecting the luxury brand image through the service you deliver, your positive and professional attitude, personal grooming, dress code and through the expected standards of behavior.

  • Responding to all client queries and issues in a professional, effective and timely manner. This of course includes managing return items or damages for example.

Results Driven

  • Demonstrating competent awareness of our overall business performance and the surrounding market/industry.

  • Actively striving to achieve key performance indicators, in order to improve boutique/concession results and reaching individual and store targets.

  • Awareness of the business strategy, engaged in prioritizing the appropriate products or alternatives for successful sales results.

Product Knowledge

  • Developing detailed and extensive knowledge of all products and our brand culture and DNA, in order to provide exceptional customer service and to build sales.

  • Be an expert in product information, including knowledge of the influence of the design, the construction and craftsmanship of the product, the materials utilized, and how to care for the product.

Relationship Building & Customer Relationship Management

  • Building and maintaining quality relationships with clients, resulting in strong sales performance.

  • Ensuring loyalty to the brand by development of these relationships through personal interaction and active client-telling.

  • Driving CRM in your location and maintenance of your client file/book.

  • Demonstrate an entrepreneurial approach to growing your client base and client spend including outreach to clients for events such as private sale, in store events or new product/collection launches.

Team Work

  • A proactive member of the team, working towards achieving tasks set and to meeting the store targets and goals.

  • Partner effectively and collaboratively with all team members to contribute to a professional and rewarding workplace culture.

  • Assisting the management team alongside fellow colleagues to support with the daily operations or back office activities of the location.

 

Requirements

  • Proven experience in a luxury retail or service environment.

  • Speaking German, English and French.

  • Proficient in Microsoft Outlook and Excel.

  • Ability to follow all steps of the brand´s Sales Ceremony and able to adapt to the pace of the environment managing up to 3 customers at one time for example.

  • Strong client-telling skills in order to ensure client contact is maintained engaging them in a long term professional and loyal relationship.

  • Management of client communication in a luxury way, respecting our guidelines on social networks such as WhatsApp, Instagram for example.

  • Be a consistent ‘Top Seller’ and able to analyze own KPI and sales results and react accordingly to achieve personal and store results to demonstrate strong business acumen.

  • Where or when there is no specific cashier, management of cash processes as required. Experience in cash handling procedures.

  • Where or when there is no specific stock assistant able to receive products delivery, enter the products in the system, store and sort the products, tidy the stock room maintain high level of service for other members of the team and corporate functions.

 

Offer

Start: January 2019

End: December 2019

Workload: 100%

Location: Switzerland

 

We offer a very challenging Interim Management position with plenty of room for growth. Sign up over Stefan Ehrlich Senior Consultant Interim Management; by mail stefan.ehrlich@swiss-interim-management.ch / Phone +41 44 5853971 or online registration.

Job details

Location Zürich - Genève
Type Interim Management
Start Date 01.01.2019
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