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Herisau | Zürich | Bern | Basel | Genève

Jobs

Our client is a leading international producer of high-quality products and excellent customer relationships and quickly established as a highly regarded brand beyond the borders of Switzerland.

For a full-time permanent position, we are currently looking for an

 

IT Integrator and Administrator Salesforce CRM (f/m)

 

 

Responsibilities

  • Manage the Salesforce CRM application within the area of Sales, Customer services & Marketing, including projects, enhancements and ongoing support

  • Drive the Integration design between Salesforce CRM and other company systems (ERP, CMS, etc.) in collaboration with other internal teams

  • Become the technical point of reference for Salesforce.com within the company capable of Salesforce.com programming and explaining to Business process owners the impact of requested changes in business language

  • Drive continuous improvement initiatives (being responsible for the management of changes as well as ensuring the operability of the service single point of contact within IT organization) of the Salesforce CRM application

  • Work with Salesforce and Implementation partner to provide all relevant support for ensuring the success of the CRM program and any ongoing changes

  • International travel up to 20% or higher depending on the project phase and rollout schedule

 

Requirements

  • Bachelor’s degree or Diploma in Information Technology / Computer Science

  • Minimum 7 years of experience in IT of which 2-3 years on a CRM initiative as Software developer or IT Administrator

  • Knowledge of Sales & Marketing Business Processes like Lead to Quote, Quote to Order, Order to Cash, digital campaign management strongly preferred

  • Knowledge of different platforms like ERP (SAP, Microsoft, etc.), CRM (SFDC, SAP, etc.), Website Technologies, eCommerce Platforms

  • Excellent communication skills (fluent written and spoken English)

  • Flexibility and experience in prioritizing tasks and the ability to deal with variable workload

  • Strong result-driven mindset with excellent stakeholder communication and change management skills

  • Proven ability to work collaboratively with Business and IT teams to ensure scope and project delivery objectives are aligned with the overall strategy

  • Capacity to see the ‘big picture’ in how the service is intertwined in the organization

  • Salesforce.com certified Developer and System Administrator preferred

ITIL training and certification strongly preferred

Job details

Location Zürich
Type Permanent
Start Date sofort möglich
Apply now
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